FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Location & Transportation
1. Where exactly is the hotel located? The hotel is situated at Room 101, Yuxin Building, Haojiang Road, within the Hengqin Guangdong-Macao In-Depth Cooperation Zone in Xiangzhou District, Zhuhai. It is strategically positioned near the Tianmu River, offering easy access to both the city center and the border.
2. How far is the hotel from Hengqin Port (for crossing to Macau)? The hotel is very close to Hengqin Port, typically just a 5–10 minute drive depending on traffic. This makes it an ideal choice for travelers planning day trips or overnight stays in Macau.
3. Is the hotel close to Zhuhai Chimelong Ocean Kingdom? Yes, the hotel is conveniently located near Zhuhai Chimelong Ocean Kingdom. It is usually a short 10–15 minute drive, making it a popular base for families visiting the theme park.
4. How do I get to the hotel from Zhuhai Jinwan Airport? From Zhuhai Jinwan Airport, the hotel is approximately a 45–60 minute drive by taxi or ride-hailing service. The hotel concierge can assist in arranging private transfers upon request.
5. Is there public transportation nearby? Yes, there are bus stops within walking distance on Haojiang Road that connect to various parts of Zhuhai, including Hengqin Station and the city center. Taxis and ride-hailing apps are also readily available.
Rooms & Amenities
6. What types of rooms are available? The hotel offers a variety of room types, including Superior King/Twin Rooms, Deluxe River View Rooms, and Executive Suites. Many rooms feature panoramic views of the Tianmu River.
7. Do the rooms have river views? Yes, select room categories (specifically “River View” rooms and suites) offer stunning views of the Tianmu River. It is recommended to request a river-facing room at the time of booking to guarantee availability.
8. Is Wi-Fi available, and is it free? Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas, ensuring you stay connected for business or leisure.
9. Are the rooms suitable for families with children? Absolutely. The hotel offers spacious twin-bed rooms and suites that can accommodate families. Cribs or extra beds can often be requested subject to availability.
10. Does the hotel have a gym or swimming pool? Yes, the hotel features a 24-hour self-service fitness center equipped with modern cardio and strength-training equipment. It also offers a swimming pool for guest relaxation.
Dining & Services
11. What dining options are available at the hotel? The hotel features an all-day restaurant serving an international buffet breakfast and dinner, with dedicated stations for Chinese and German-inspired cuisine. A lobby bar is also available for light refreshments and beverages.
12. Is breakfast included in the room rate? Breakfast inclusion depends on your specific booking package. Many rates include the buffet breakfast, but it is best to check your reservation details or contact the hotel directly to confirm.
13. Does the hotel offer 24-hour room service? While the front desk is staffed 24/7, full hot meal room service hours may vary. However, snacks and beverages are often available through automated services or the lobby bar during late hours.
14. Is there laundry service available? Yes, the hotel provides laundry and dry-cleaning services. Additionally, there are often self-service laundry facilities available for guests who prefer to handle their own washing.
15. Can I store my luggage before check-in or after check-out? Yes, the hotel offers complimentary luggage storage at the front desk, allowing you to explore Hengqin or visit Chimelong freely before your room is ready or after you have checked out.
Policies & Business
16. What are the check-in and check-out times? Standard check-in time is typically from 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request, subject to room availability.
17. Is the hotel pet-friendly? Pet policies can vary. While some IntercityHotels allow pets, it is essential to contact the Zhuhai Hengqin Tianmu River location directly beforehand to confirm their current policy and any associated fees.
18. Are there meeting rooms or business facilities? Yes, the hotel offers flexible meeting spaces and business facilities suitable for small conferences, board meetings, and corporate events, equipped with modern audio-visual technology.
19. Is parking available at the hotel? Yes, the hotel provides on-site parking for guests. Both self-parking and valet options may be available, though charges may apply depending on your booking type.
20. Do the staff speak English? Yes, the front desk and concierge staff are multilingual and can communicate in English to assist international guests with inquiries, directions, and service requests.